Workshop: Navigating Emotional Conversations

Event Notes:

Time: 9.15 am – 4.45 pm

Cost: £50.00

Aim: To equip MDT members with the knowledge, confidence, and communication skills needed to conduct complex and emotionally challenging conversations in a compassionate, collaborative, and person-centred manner.

Objectives:

By the end of the workshop, participants will be able to:

• recognise the emotional, ethical, and cultural complexities that can make conversations challenging for patients, families, and professionals
• apply evidence-based communication frameworks to structure sensitive conversations and respond to distress, denial, or disagreement
• demonstrate practical strategies for managing conflict, uncertainty, and differing perspectives within families and professional teams
• reflect on personal values, biases, and emotional responses that may influence engagement in ACP discussions
• collaborate effectively with colleagues to ensure consistent, coordinated, and person-centred communication about care preferences
• develop an individual action plan to apply new insights and skills in participants’ own professional contexts.